At Channel Manager Experts, we analyze and compare digital solutions for hosting professionals. In 2025, Amenitiz is still the talk of the town. A veritable phenomenon among independent hoteliers, B&Bs, B&Bs and concierge services, this all-in-one management software seduces as much as it questions. So, what are Amenitiz reviews really worth in 2025? We conducted a survey.
Amenitiz: a seductive promise
Before delving into the testimonials, let’s remind ourselves what Amenitiz is all about. This channel manager and PMS (Property Management System) offers an integrated solution: personalized website, booking engine, management of OTA channels (Booking, Airbnb…), invoicing and even payment. The stated aim? To make life easier for hosts by centralizing management tools in a single interface, with no technical knowledge required.
But is this promise being kept, according to users? That’s what we’re going to find out.
Amenitiz notes in 2025: Trustpilot, Capterra, Google…
We have compiled the 2025 reviews from the main rating platforms:
- Trustpilot: 4.6/5 (over 800 reviews)
- Capterra: 4.4/5 (around 500 ratings)
- Google Reviews: 4,3/5
Ease of use and quality of customer support are the criteria most often praised. On the other hand, some users complain of hidden costs and inflexible customization.
Evaluation by criterion (2025) :
| Criteria | Average score /5 |
| Easy to handle | 4.7 |
| Technical support | 4.6 |
| Value for money | 4.1 |
| Site customization | 3.9 |
| OTA connectivity | 4.5 |
What hoteliers really say
✅ Positive testimonials :
“We’ve been using Amenitiz for over a year in our gîte in the Dordogne. The time saved is real, especially thanks to the Booking/Airbnb synchronization.” – Christine B., gîte owner
“Creating the site was quick and easy, and customer service responds in less than 5 minutes via chat!” – Julien L., 3-star hotel in Toulouse
❌ Negative testimonials:
“The design of the site is limited, and you can’t change everything as you please.” – Marc D., bed and breakfast in Vaucluse
“The price seems attractive, but beware of the paying options that add up quickly.” – Isabelle C., concierge in Lyon
Different opinions depending on the type of establishment
We’ve noticed that returns vary depending on the activity:
- Independent hotels: especially appreciate centralized management and performance statistics. They sometimes point to a lack of flexibility on complex pricing offers.
- Chambres d’hôtes (B&Bs): seduced by the simplicity and support, but some find the booking engine ill-suited to personalized requests.
- Gîtes: praise the synchronization of calendars and the ease of invoicing.
- Concierge services: use Amenitiz mainly to centralize multi-home management, but regret the lack of advanced back-office features.
Our expert opinion on Amenitiz in 2025
Amenitiz remains a robust, well-thought-out solution for hosters looking to manage everything from a single tool. Its strength lies in its simplicity, clear interface and responsive support. This makes it a good choice for small to medium-sized structures that don’t have a dedicated IT or marketing team.
However, if you’re looking for extensive customization, complex integrations or advanced multi-property management, alternatives such as Mews, Availpro or Cloudbeds may better suit your needs.
👉 To find out more about our full comparison, or to think things over in greater depth, take a look at our detailed analysis of Amenitiz software.
In a nutshell:
Amenitiz convinces with its simplicity, all-in-one promise and effective support. The 2025 reviews confirm a positive trend, albeit with some limitations depending on users’ specific expectations. At Channel Manager Experts, we can help you make the right choice based on the size, type and needs of your business.
