More and more owners are choosing to entrust the management of their property to an external service provider called a concierge .
Seasonal rental is a source of high income , but also a source of recurring tasks (cleaning, handing over keys to travelers) and daily worries.
So if you’ve heard of this type of company you may be wondering how much an Airbnb concierge service costs?
Will the profitability of your property be preserved?
If so, this article is for you! We’ll help you determine the cost of such a service.
What is an Airbnb concierge service?
A concierge company for vacation rentals involves outsourcing the management of your accommodation and AirBnb-type bookings. It offers a range of services and can handle a variety of tasks.
Managing your property:
- check-in with reception of travelers and handover of keys ;
- presentation of the apartment’s equipment;
- room preparation and cleaning between each stay;
- cleaning your linen ;
- minor repairs;
- check out.
Ad management :
- creation of the advert on the Airbnb, Booking and Abritel platforms (photos, description of the apartment);
- price changes to match demand;
- communication with tenants throughout their stay ;
This service allows them to focus on their other activities while knowing that their vacation rentals are well managed.
Readers who have read this article have also read: GuestReady review: France’s leading concierge service
Why choose a concierge service?
Those who use a concierge service don’t necessarily have the time to manage their property themselves. They realize that many tasks are time-consuming and burdensome (such as cleaning, for example).
Good management, combined with the market knowledge that concierge services provide, ensures high occupancy rates and top customer satisfaction!
For all the tasks mentioned above, she will take over for a fee.
What’s more, by opting for a concierge service, homeowners can rest assured that their property will always be spotless and ready to welcome their guests.
How much does an Airbnb concierge service cost?
The price of an Airbnb concierge service varies according to the service provided. You’ll find two types of invoicing
- Between 15% and 30% of the revenue generated – exceptionally – you’ll find 10% with fewer services, of course.
On top of this, you’ll usually have to charge your guests for cleaning, which can range from 35 to 70 euros depending on the size of your property, or even more if it’s a large one.
The market average is 20%.
- Monthly subscription for storage of a spare key in the agency. 10 euros per month. The cost is considerably lower, but we’re not really talking about a concierge service as such.
Finally, if you don’t want to do your research to find a concierge in your city, the Airbnb platform offers this service.
Is it possible to find cheaper service providers?
Yes, it is possible to find concierge services offering lower rates than those mentioned above , at around 8 – 10% of sales.
However, it’s important to bear in mind that service providers offering very low rates are not always the most qualified.
You can find them by searching online. They will be concierges who will manage your property remotely, and may not be aware of the pricing policy in your town or of certain local events that boost demand and generate higher rates.
Typically, the concierge will handle your Airbnb listing and communication with your travelers.
They’ll give you a list of service providers (cleaning staff, electricians, plumbers, etc.) to contact, and it’s up to you to manage them.
Admittedly, a substantial saving is made, but we’re a long way (in our opinion) from the main idea, which was to totally delegate your short-term rental.
However, if like us, you find the cost high, read on to find out what we recommend.
A hybrid solution that gives you maximum delegation at a controlled cost.
How can I do without the services of a concierge?
Generally speaking, when you start seasonal rental, you buy a property with a loan.
Despite substantial sales, we soon realize that cash flow (net profit) is no longer as lucrative as we had imagined, as it is attributed to heavy expenses that can be avoided.
In fact, when you start out, it’s compulsory to be listed online on platforms such as Airbnb, Booking etc., with commissions ranging from 15 to 17% of sales.
Add to that the 20% concierge fee, and over 35% of your sales are gone.
It will make management easier for you, while saving you a commission of up to 500 to 1500 euros in high season! In fact, some villas rented by the week can generate up to 8,000 euros a month in revenue.
To save this 20%, we suggest you use a channel manager.
This type of software costs around 60 euros for most to manage 2 to 3 properties with no worries.
This tool allows you to automatically manage :
- your cleaning staff with text messages to notify them of an intervention;
- your customers and check them in with a well-calibrated message sequence;
- automatic price management with Pricelabs (an additional subscription is required, 20 euros per unit) connected to your channel manager and obtain a good fill rate;
- to go even further , fully delegated communication with your tenants with the 100% French Albert service, 10 euros per property.
As you can see, we’re nowhere near the cost of a concierge service.
We particularly recommend the French software Superhote or Lodgify, which we believe are the best tools on the market. Smoobu and other channel managers can also be mentioned.
To find out more, take a look at the various reviews and discover the features offered by this type of tool:
Do you want compare Lodgify and Smoobu ? Read here
Feel free to browse all the channel managers on our site and ask us questions on our contact page about the various services available in theAirbnb rental sector.
Conclusion on whether or not to use a concierge service
As mentioned earlier in this article, concierge services enable real estate investors to enter the seasonal rental business without the time-consuming constraints associated with this activity, in return for a more or less high commission.
The ideal solution for people who own several properties and don’t necessarily want to optimize their investments to the maximum, and who therefore prefer peace of mind to profitability .
If this is your case, then we advise you to choose your local service provider over a more economical remote online solution.
However, if you want maximum profitability, we recommend the hybrid solution below:
- Use of a channel manager such as Lodgify for example
- Find a cleaning service provider ;
- Contact a laundry cleaning company;
- Pricelabs or an outside service can help you set your own rates;
- Delegate your booking messages ;
- Installation of a connected lock etc…
If you’re a concierge company looking for a channel manager, read our article on how to choose the best tool for your business.
